Terms and Conditions

This is an English translation, provided for convenience. The legally binding version is the Hungarian one — in case of any discrepancy, the Hungarian text prevails.

The provider

What these terms cover

These terms apply to online food orders placed on the website of Helló Kedves – Svájci Lak. The contract is concluded between the guest and the provider named above — the site is operated by the provider itself, with no intermediary platform in the process.

Ordering requires no registration and creates no user account. To place an order the guest must accept these terms and the Privacy Notice; the time of acceptance is recorded.

The menu and the prices

The dishes, descriptions and prices on the menu come from the restaurant's till system and are updated automatically. Prices are in Hungarian forints (HUF) and include VAT. Some of the photographs on the menu are illustrations.

The amount payable is always the one shown in the summary on the checkout page: it includes the price of the food, the packaging fee and, for delivery, the delivery fee. The order is concluded at the price valid at the moment it is placed.

Collection or delivery

The guest chooses when placing the order:

• Home delivery — the delivery address must be given (postcode, town, street and number). The delivery fee is the amount shown on the checkout page at the time. Delivery area: Nyíregyháza and its surroundings.
• Collection in person — at the restaurant, with no delivery fee. In this case payment is made on the spot, on collection.

Undertaken preparation / delivery time: about 1 hour.

Payment methods

• Card on collection — on the courier's terminal, or at the restaurant.
• Cash on delivery — to the courier.
• Payment on the spot — at the restaurant, when collecting.

The receipt or invoice is issued by the restaurant's till on collection, or when the order is prepared.

How the contract is concluded

1. The guest fills the basket, then gives their details on the checkout page and places the order.
2. The system sends an automatic confirmation to the e-mail address given.
3. The restaurant is notified immediately and the kitchen begins.

If the confirmation e-mail does not arrive within 48 hours, the guest is released from the offer. Please check your spam folder as well, and call us.

Changing or cancelling an order

Once placed, an order can no longer be changed on the website. Please call us as soon as possible with any change or cancellation — the restaurant cannot take back food that has already been prepared.

Right of withdrawal: under Section 29(1)(d) and (e) of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, the 14-day right of withdrawal does not apply to perishable goods or goods that keep their quality only for a short time, nor to goods that cannot be returned after opening for reasons of hygiene. Prepared food is such a product.

Complaints

You may complain by phone, by e-mail or in person at the restaurant. We investigate every complaint and answer it in writing within 30 days.

If you disagree with the way your complaint was handled, you may turn to:

• The conciliation board competent for the provider's seat: Szabolcs-Szatmár-Bereg County Conciliation Board (Széchenyi u. 2, Nyíregyháza 4400).
• The consumer protection authority — the county government office competent for your place of residence.
• The online dispute resolution platform of the European Commission: ec.europa.eu/odr.

Other provisions

The content of this website (text, images, brand elements) is protected by copyright and may not be used without the provider's prior permission.

Matters not regulated here are governed by Act V of 2013 on the Civil Code and by Hungarian consumer protection law as in force.

The provider reserves the right to amend these terms. An amendment takes effect on publication on the website and does not affect orders already placed.

The restaurant's own information

Our pancakes are made the traditional way, in 25 cm pans. Allergenic ingredients: milk, egg, wheat flour. Our colleagues can tell you the exact ingredients and allergens of any dish.

Storage and shelf life: pancakes should be kept at 20–23 °C for the first 5 hours after collection and at 0–5 °C after that. They are to be eaten within 12 hours of collection.

Complaints: we take complaints on +36 30 822 2261. Reported within 1 hour of collection, we replace the product in full.

In a consumer dispute the guest may turn to the conciliation board competent for their place of residence, or use the European Commission's online dispute resolution platform (under Regulation (EU) No 524/2013 of the European Parliament and of the Council): ec.europa.eu/consumers/odr.

Production licence number: HU-323-12KüE-01139.

In force from: 7 September 2026.